Who AI recommends for help desk software.

Updated 9 October 2026Google AI Overview on 10 October 2026 added

We ask AI assistants which help desk software they’d recommend, with live web search on. Here’s who they name.

Ask AI yourself:

Who gets recommended.

Partial coverage. 1 of AI Overview’s 5 calls failed. Shares count only the answers that came back — a failed call is never counted as an answer that named nobody.

Products named for help desk software, by share of 79 answers
#	Product	Share of answers	DR	vs last month	Avg. position
1	Help ScoutDR 83helpscout.com	76% 60/79 answers —	DR 83	—	#3.1
2	FreshdeskDR 77freshdesk.com	76% 60/79 answers —	DR 77	—	#3.7
3	ZendeskDR 90zendesk.com	53% 42/79 answers —	DR 90	—	#3.7
4	IntercomDR 88intercom.com	47% 37/79 answers —	DR 88	—	#3.0
5	Zoho DeskDR 90zoho.com	43% 34/79 answers —	DR 90	—	#2.6
6	HubSpot Service HubDR 91hubspot.com	43% 34/79 answers —	DR 91	—	#4.4
7	GorgiasDR 81gorgias.com	32% 25/79 answers —	DR 81	—	#2.8
8	FrontDR 75front.com	27% 21/79 answers —	DR 75	—	#2.5
9	HiverDR 74hiverhq.com	27% 21/79 answers —	DR 74	—	#3.2
10	TidioDR 85tidio.com	18% 14/79 answers —	DR 85	—	#3.9
11	MissiveDR 62missiveapp.com	18% 14/79 answers —	DR 62	—	#4.4
12	osTicketDR 77osticket.com	18% 14/79 answers —	DR 77	—	#4.9
13	Spiceworks Cloud Help DeskDR 81spiceworks.com	16% 13/79 answers —	DR 81	—	#3.7
14	Re:amazeDR 70reamaze.com	14% 11/79 answers —	DR 70	—	#5.2
15	PlainDR 55plain.com	11% 9/79 answers —	DR 55	—	#3.8
16	Jira Service ManagementDR 90atlassian.com	10% 8/79 answers —	DR 90	—	#3.9
17	FreeScoutDR 61freescout.net	9% 7/79 answers —	DR 61	—	#4.7
18	CrispDR 76crisp.chat	9% 7/79 answers —	DR 76	—	#4.9
19	GmeliusDR 63gmelius.com	9% 7/79 answers —	DR 63	—	#5.4
19	RichpanelDR 69richpanel.com	9% 7/79 answers —	DR 69	—	#5.4
21	ZammadDR 49zammad.org	8% 6/79 answers —	DR 49	—	#6
22	ChatwootDR 58chatwoot.com	6% 5/79 answers —	DR 58	—	#6
23	HeskDR 76hesk.com	6% 5/79 answers —	DR 76	—	#7
24	eDeskDR 73edesk.com	5% 4/79 answers —	DR 73	—	#3.3
25	DragDR 57dragapp.com	5% 4/79 answers —	DR 57	—	#5
26	ProProfs Help DeskDR 70proprofsdesk.com	5% 4/79 answers —	DR 70	—	#6.8
27	Freshdesk (Freshworks)DR 77freshdesk.com	4% 3/79 answers —	DR 77	—	#3.7
28	SpiceworksDR 81spiceworks.com	4% 3/79 answers —	DR 81	—	#5
28	PylonDR 57usepylon.com	4% 3/79 answers —	DR 57	—	#5
30	GladlyDR 67gladly.com	4% 3/79 answers —	DR 67	—	#5.3
31	Mojo HelpdeskDR 55mojohelpdesk.com	4% 3/79 answers —	DR 55	—	#6
31	Zoho TeamInboxDR 90zoho.com	4% 3/79 answers —	DR 90	—	#6
31	ChatbaseDR 76chatbase.co	4% 3/79 answers —	DR 76	—	#6
34	LiveAgentDR 77liveagent.com	4% 3/79 answers —	DR 77	—	#6.7
35	Zendesk SuiteDR 90zendesk.com	3% 2/79 answers —	DR 90	—	#2.5
36	Zendesk SupportDR 90zendesk.com	3% 2/79 answers —	DR 90	—	#3
37	KayakoDR 81kayako.com	3% 2/79 answers —	DR 81	—	#4
38	Spiceworks Help DeskDR 81spiceworks.com	3% 2/79 answers —	DR 81	—	#5.5
39	HappyFoxDR 75happyfox.com	3% 2/79 answers —	DR 75	—	#6
40	GrooveDR 78groovehq.com	3% 2/79 answers —	DR 78	—	#7
41	EnjoDR 32enjo.ai	1% 1/79 answers —	DR 32	—	#1
42	Shopify	1% 1/79 answers —	—	—	#2
43	Freshworks	1% 1/79 answers —	—	—	#3
44	Freshservice	1% 1/79 answers —	—	—	#4
44	FeaturebaseDR 67featurebase.app	1% 1/79 answers —	DR 67	—	#4
44	Freshdesk OmniDR 86freshworks.com	1% 1/79 answers —	DR 86	—	#4
47	UVdeskDR 64uvdesk.com	1% 1/79 answers —	DR 64	—	#5
48	HelplyDR 70helply.com	1% 1/79 answers —	DR 70	—	#6
48	ApptivoDR 70apptivo.com	1% 1/79 answers —	DR 70	—	#6
50	GLPIDR 68glpi-project.org	1% 1/79 answers —	DR 68	—	#7
50	Libredesklibredesk.com	1% 1/79 answers —	—	—	#7
50	WooCommerce	1% 1/79 answers —	—	—	#7
53	BigCommerce	1% 1/79 answers —	—	—	#8
54	Ringly.ioDR 52ringly.io	1% 1/79 answers —	DR 52	—	#10

Prompt by prompt.

Each prompt, the engines whose answers named its most mentioned product, and how many of the planned answers came back. Open a prompt for its own ranking, sources, searches and every answer.

Every prompt, the product its answers named most, and how many answers came back
#	Prompt	Named the leader	Most mentioned	Answers
1	Freshdesk 16/16	ChatGPT named itClaude named itPerplexity named itGemini named itGrok named itAI Overview named it	Freshdesk16/16	16/16
2	Intercom 15/15	ChatGPT named itClaude named itPerplexity named itGemini named itGrok named itAI Overview: no answer for this prompt, not counted	Intercom15/15	15/16
3	Zoho Desk 16/16	ChatGPT named itClaude named itPerplexity named itGemini named itGrok named itAI Overview named it	Zoho Desk16/16	16/16
4	Front 16/16	ChatGPT named itClaude named itPerplexity named itGemini named itGrok named itAI Overview named it	Front16/16	16/16
5	Gorgias 16/16	ChatGPT named itClaude named itPerplexity named itGemini named itGrok named itAI Overview named it	Gorgias16/16	16/16

Recommendations by engine.

Each cell is the share of that engine’s answers naming the product. Engines differ, and this is where it shows.

Share of each engine’s answers naming each product; open a cell for its answers
Product	ChatGPTChatGPT	ClaudeClaude	PerplexityPerplexity	GeminiGemini	GrokGrok	AI OverviewAI Overview
Help Scout
Freshdesk
Zendesk
Intercom
Zoho Desk
HubSpot Service Hub
Gorgias
Front
Hiver
Tidio
Missive
osTicket
Spiceworks Cloud Help Desk
Re:amaze
Plain

Where the answers looked.

Sites the answers cited, by the share of answers citing each one.

1featurebase.app
22%17/79
2getmacha.com
18%14/79
3hiverhq.com
18%14/79
4toolradar.com
18%14/79
5intercom.com
15%12/79
6tidio.com
15%12/79
7sparrowdesk.com
14%11/79
8liveagent.com
13%10/79
9ringly.io
13%10/79
10capterra.com
11%9/79
11gorgias.com
11%9/79
12happyfox.com
11%9/79

In their own words.

Lines from the answers that name the product, word for word, with the engine and the day it answered.

What the engines say about

“What is the best help desk software for a small business?”
1. Help Scout — https://www.helpscout.com — Simple, email-first shared inbox and knowledge base that’s low-friction for very small teams and relationship-led support. ([saastracker.org](https://saastracker.org/compare/help-scout-vs-zendesk?utm_source=openai))
ChatGPT9 Oct 2026
“What is the best help desk software for a small business?”
3. Help Scout - https://www.helpscout.com/
Claude9 Oct 2026
“What is the best help desk software for a small business?”
1. Help Scout — https://www.helpscout.com/
Perplexity9 Oct 2026
“What is the best help desk software for a small business?”
3. Help Scout — [helpscout.com](https://www.helpscout.com)
Gemini9 Oct 2026
“What is the best help desk software for a small business?”
3. Help Scout
Grok9 Oct 2026
“What is the best help desk software for a small business?”
…stomers or internal IT operations , with top choices including Freshdesk, Help Scout, Zoho Desk , and Freshservice.[[1]](https://www.salesforce.com/blog/small-business/help-desk-software-startups/)[[2]](https://www.xurrent.com/blog/best-help-desk-solutions)[[3]](https://www.pcmag.com…
AI Overview10 Oct 2026

How this was measured.

Measured on 9 October 2026.
5 buyer questions, on ChatGPT, Claude, Perplexity, Gemini, Grok and AI Overview.
Asked more than once.
Each question went to each engine several times (Google AI Overview once), so the tables show rates, not one list.
Gaps stay gaps.
An answer that failed is left out of every count, never read as one that named nobody.
Every answer is here.
Quoted word for word, and in the CSV and JSON.

Not affiliated with or endorsed by OpenAI, Anthropic, Perplexity, Google and xAI. How it works · More AI rankings

Show your count on your site.

If your product was named in at least 40 of the 79 answers, you can say so on your site. The badge shows your own count and the month it was measured, and links to your row here.

It is drawn from the latest ranking. When the ranking is checked again, the badge shows the new count; if your product is no longer on the list or falls below the bar, the badge stops showing a claim.

Your product

Help Scout: named in 60 of 79 AI answers for help desk software — recomention, October 2026

<a href="http://localhost:3000/ai-rankings/help-desk-software#named-help-scout" target="_blank" rel="noopener"><img src="http://localhost:3000/ai-rankings/help-desk-software/badge.svg?product=named-help-scout&amp;v=3" alt="Help Scout: named in 60 of 79 AI answers for help desk software — recomention, October 2026" title="Help Scout: named in 60 of 79 answers from ChatGPT, Claude, Perplexity, Gemini, Grok and AI Overview for help desk software — recomention, October 2026" width="220" height="74" /></a>

Both themes make the same claim. The badge links to your product’s row in this ranking, where the answers are.

Other categories.

Not on this list? Check your brand.

A Quick report asks 15 questions a buyer would ask in your category, with your name left out of every one, 2 times each on ChatGPT, Perplexity and Gemini. It shows how often you are named, who is named instead, and where the engines look. One payment, no subscription.

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