Refund policy.

• — The report failed to finish.
• — Every engine was skipped, so there was nothing to measure.
• — You checked the verbatim answers in your report and our reading of them is wrong in a way that changes the conclusion.
• — You were charged twice, or charged for a report you never received.

Ask within 30 days of purchase via the support page, include the report ID, and the refund goes back to your card.

A report run with an agency credit that fails to finish returns its credit to your balance on its own — you don’t need to ask — up to 3 times in any 30 days per account. Past that, we review each failed report and return its credit if the failure was ours. While a pack’s payment is disputed, reports on that account’s credits are paused, including any already queued or running. If our reading of a finished report is wrong in a way that changes its conclusion, tell us and we return its credit.

A pack’s money and its credits move together: refunding part of a pack withdraws one unused credit for each credit’s worth refunded, and a refunded or disputed pack’s credits stop counting.

A low score. If the engines genuinely don’t recommend you, that is the product working. It is the finding you paid to learn, and it is the uncomfortable one.

Results changing later. Every report is a dated snapshot. These systems are non-deterministic and the web moves; a different answer next month is expected, not a defect.

Disagreeing with the fix list. It’s advice derived from your data, not a guarantee that acting on it will change your score.

Write anyway. Describe what looks wrong and we’ll go and read the stored answers with you. If we got it wrong, we fix it and refund the report.