Who AI recommends for CRM for small business.

Updated 9 October 2026Google AI Overview on 10 October 2026 added

We ask AI assistants which CRM for small business they’d recommend, with live web search on. Here’s who they name.

Ask AI yourself:

Who gets recommended.

Products named for CRM for small business, by share of 80 answers
#	Product	Share of answers	DR	vs last month	Avg. position
1	HubSpot CRMDR 91hubspot.com	89% 71/80 answers —	DR 91	—	#1.4
2	PipedriveDR 82pipedrive.com	76% 61/80 answers —	DR 82	—	#2.6
3	Zoho CRMDR 90zoho.com	66% 53/80 answers —	DR 90	—	#3.3
4	FreshsalesDR 86freshworks.com	43% 34/80 answers —	DR 86	—	#4.6
5	Less Annoying CRMDR 68lessannoyingcrm.com	24% 19/80 answers —	DR 68	—	#4.0
6	SalesflareDR 69salesflare.com	23% 18/80 answers —	DR 69	—	#4.8
7	Capsule CRMDR 73capsulecrm.com	23% 18/80 answers —	DR 73	—	#5.3
8	AttioDR 69attio.com	21% 17/80 answers —	DR 69	—	#4.9
9	monday CRMDR 86monday.com	18% 14/80 answers —	DR 86	—	#4.8
10	FolkDR 59folk.app	15% 12/80 answers —	DR 59	—	#4.1
11	Bitrix24DR 84bitrix24.com	14% 11/80 answers —	DR 84	—	#3.2
12	CloseDR 79close.com	14% 11/80 answers —	DR 79	—	#3.8
13	CopperDR 74copper.com	14% 11/80 answers —	DR 74	—	#5.6
14	OnePageCRMDR 70onepagecrm.com	13% 10/80 answers —	DR 70	—	#4
15	Bigin by ZohoDR 62bigin.com	13% 10/80 answers —	DR 62	—	#4.1
16	HoneyBookDR 87honeybook.com	11% 9/80 answers —	DR 87	—	#2.7
17	Agile CRMDR 71agilecrm.com	11% 9/80 answers —	DR 71	—	#4.2
18	EngageBayDR 73engagebay.com	11% 9/80 answers —	DR 73	—	#5.3
19	Salesforce Starter SuiteDR 91salesforce.com	9% 7/80 answers —	DR 91	—	#4.4
20	NetHunt CRMDR 70nethunt.com	9% 7/80 answers —	DR 70	—	#5.4
21	StreakDR 74streak.com	8% 6/80 answers —	DR 74	—	#4.3
22	NutshellDR 74nutshell.com	8% 6/80 answers —	DR 74	—	#6.3
23	DubsadoDR 77dubsado.com	6% 5/80 answers —	DR 77	—	#5.8
24	HubSpotDR 91hubspot.com	5% 4/80 answers —	DR 91	—	#3
25	BiginDR 90zoho.com	5% 4/80 answers —	DR 90	—	#3.5
26	Salesforce StarterDR 91salesforce.com	5% 4/80 answers —	DR 91	—	#4.3
27	BonsaiDR 75hellobonsai.com	5% 4/80 answers —	DR 75	—	#5
28	Salesforce EssentialsDR 91salesforce.com	5% 4/80 answers —	DR 91	—	#6.3
29	HubSpot Smart CRMDR 91hubspot.com	4% 3/80 answers —	DR 91	—	#1
29	Folk CRMDR 59folk.app	4% 3/80 answers —	DR 59	—	#1
31	Nutshell CRMDR 74nutshell.com	4% 3/80 answers —	DR 74	—	#3.7
32	Freshsales (Freshworks CRM)DR 86freshworks.com	4% 3/80 answers —	DR 86	—	#4
33	Bigin by Zoho CRMDR 62bigin.com	4% 3/80 answers —	DR 62	—	#4.3
33	Freshsales / Freshworks CRMDR 86freshworks.com	4% 3/80 answers —	DR 86	—	#4.3
35	AgiledDR 33agiled.app	4% 3/80 answers —	DR 33	—	#7
36	NimbleDR 71nimble.com	3% 2/80 answers —	DR 71	—	#4
37	Copper CRMDR 74copper.com	3% 2/80 answers —	DR 74	—	#4.5
37	ZiteDR 60zite.com	3% 2/80 answers —	DR 60	—	#4.5
39	Monday Sales CRMDR 86monday.com	3% 2/80 answers —	DR 86	—	#5
39	Salesforce Free SuiteDR 91salesforce.com	3% 2/80 answers —	DR 91	—	#5
41	SalesforceDR 91salesforce.com	3% 2/80 answers —	DR 91	—	#6
42	monday.com CRMDR 86monday.com	3% 2/80 answers —	DR 86	—	#6.5
42	ActiveCampaignDR 89activecampaign.com	3% 2/80 answers —	DR 89	—	#6.5
44	monday.comDR 86monday.com	1% 1/80 answers —	DR 86	—	#1
44	PlutioDR 54plutio.com	1% 1/80 answers —	DR 54	—	#1
46	Salesforce CRMDR 91salesforce.com	1% 1/80 answers —	DR 91	—	#3
46	Salesflare CRMDR 69salesflare.com	1% 1/80 answers —	DR 69	—	#3
46	Zoho MailDR 90zoho.com	1% 1/80 answers —	DR 90	—	#3
46	Zoho BiginDR 90zoho.com	1% 1/80 answers —	DR 90	—	#3
46	MimiranDR 23mimiran.com	1% 1/80 answers —	DR 23	—	#3
51	BrevoDR 89brevo.com	1% 1/80 answers —	DR 89	—	#4
51	Zoho DeskDR 90zoho.com	1% 1/80 answers —	DR 90	—	#4
53	Freshsales CRMDR 11freshsales.com	1% 1/80 answers —	DR 11	—	#5
53	monday Sales CRM (monday.com)DR 86monday.com	1% 1/80 answers —	DR 86	—	#5
53	ClickUpDR 83clickup.com	1% 1/80 answers —	DR 83	—	#5
53	CapsuleDR 73capsulecrm.com	1% 1/80 answers —	DR 73	—	#5
53	BIGContactsDR 60bigcontacts.com	1% 1/80 answers —	DR 60	—	#5
58	Freshworks / Freshsales CRMDR 86freshworks.com	1% 1/80 answers —	DR 86	—	#6
58	VtigerDR 72vtiger.com	1% 1/80 answers —	DR 72	—	#6
60	InsightlyDR 74insightly.com	1% 1/80 answers —	DR 74	—	#7

Prompt by prompt.

Each prompt, the engines whose answers named its most mentioned product, and how many of the planned answers came back. Open a prompt for its own ranking, sources, searches and every answer.

Every prompt, the product its answers named most, and how many answers came back
#	Prompt	Named the leader	Most mentioned	Answers
1	Pipedrive 16/16	ChatGPT named itClaude named itPerplexity named itGemini named itGrok named itAI Overview named it	Pipedrive16/16	16/16
2	Pipedrive 16/16	ChatGPT named itClaude named itPerplexity named itGemini named itGrok named itAI Overview named it	Pipedrive16/16	16/16
3	HubSpot CRM 16/16	ChatGPT named itClaude named itPerplexity named itGemini named itGrok named itAI Overview named it	HubSpot CRM16/16	16/16
4	HubSpot CRM 16/16	ChatGPT named itClaude named itPerplexity named itGemini named itGrok named itAI Overview named it	HubSpot CRM16/16	16/16
5	Pipedrive 14/16	ChatGPT named itClaude named itPerplexity named itGemini named itGrok named itAI Overview named it	Pipedrive14/16	16/16

Recommendations by engine.

Each cell is the share of that engine’s answers naming the product. Engines differ, and this is where it shows.

Share of each engine’s answers naming each product; open a cell for its answers
Product	ChatGPTChatGPT	ClaudeClaude	PerplexityPerplexity	GeminiGemini	GrokGrok	AI OverviewAI Overview
HubSpot CRM
Pipedrive
Zoho CRM
Freshsales
Less Annoying CRM
Salesflare
Capsule CRM
Attio
monday CRM
Folk
Bitrix24
Close
Copper
OnePageCRM
Bigin by Zoho

Where the answers looked.

Sites the answers cited, by the share of answers citing each one.

1techradar.com
25%20/80
2zite.com
24%19/80
3attio.com
19%15/80
4hubspot.com
16%13/80
5blog.salesflare.com
15%12/80
6forbes.com
15%12/80
7nethunt.com
15%12/80
8salesforce.com
15%12/80
9hackceleration.com
14%11/80
10monday.com
14%11/80
11pcmag.com
14%11/80
12zoho.com
14%11/80

In their own words.

Lines from the answers that name the product, word for word, with the engine and the day it answered.

What the engines say about

“What is the best CRM for a small business?”
1. HubSpot CRM — hubspot.com
ChatGPT9 Oct 2026
“What is the best CRM for a small business?”
1. HubSpot CRM
Claude9 Oct 2026
“Which CRM is best for a startup with a small sales team?”
1. HubSpot CRM — hubspot.com — Best overall for most startups: easy to adopt, generous free tier, strong integrations, and room to scale. Its startup guidance emphasizes adoption, scalable pricing, integrations, and reporting.[1][2]
Perplexity9 Oct 2026
“What is the best CRM for a small business?”
1. HubSpot CRM - [hubspot.com](https://www.hubspot.com)
Gemini9 Oct 2026
“What is the best CRM for a small business?”
1. HubSpot CRM
Grok9 Oct 2026
“What is the best CRM for a small business?”
The best CRM for a small business depends on your specific goals, but [HubSpot CRM](https://www.hubspot.com/) is the top choice for beginners due to its robust free tier and ease of use.[[1]](https://slack.com/blog/crm/best-crm-for-small-business)[[2]](https://www.youtube.com/watch?v=i2KgHNIQoMs)
AI Overview10 Oct 2026

How this was measured.

Measured on 9 October 2026.
5 buyer questions, on ChatGPT, Claude, Perplexity, Gemini, Grok and AI Overview.
Asked more than once.
Each question went to each engine several times (Google AI Overview once), so the tables show rates, not one list.
Gaps stay gaps.
An answer that failed is left out of every count, never read as one that named nobody.
Every answer is here.
Quoted word for word, and in the CSV and JSON.

Not affiliated with or endorsed by OpenAI, Anthropic, Perplexity, Google and xAI. How it works · More AI rankings

Show your count on your site.

If your product was named in at least 40 of the 80 answers, you can say so on your site. The badge shows your own count and the month it was measured, and links to your row here.

It is drawn from the latest ranking. When the ranking is checked again, the badge shows the new count; if your product is no longer on the list or falls below the bar, the badge stops showing a claim.

Your product

HubSpot CRM: named in 71 of 80 AI answers for CRM for small business — recomention, October 2026

<a href="http://localhost:3000/ai-rankings/crm-for-small-business#named-hubspot-crm" target="_blank" rel="noopener"><img src="http://localhost:3000/ai-rankings/crm-for-small-business/badge.svg?product=named-hubspot-crm&amp;v=3" alt="HubSpot CRM: named in 71 of 80 AI answers for CRM for small business — recomention, October 2026" title="HubSpot CRM: named in 71 of 80 answers from ChatGPT, Claude, Perplexity, Gemini, Grok and AI Overview for CRM for small business — recomention, October 2026" width="220" height="74" /></a>

Both themes make the same claim. The badge links to your product’s row in this ranking, where the answers are.

Other categories.

Not on this list? Check your brand.

A Quick report asks 15 questions a buyer would ask in your category, with your name left out of every one, 2 times each on ChatGPT, Perplexity and Gemini. It shows how often you are named, who is named instead, and where the engines look. One payment, no subscription.

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